-
What is IBIBO assured trip?
- An IBIBO assured trip is as long as the cab arrives at the pick-up location, and the customer journey starts within 15 mins from the specified pickup time. This does not cover other subjective aspects of the cab service such as mismatch in car model, permissible count of passengers and luggage requirements, and other terms and conditions provided at the time of booking the cab.
- In case of non-fulfillment or trip delay of promised cab services, you will get a WhatsApp & SMS from IBIBO notifying the user on non-fulfilment or Trip delay of the promised services.
- Ibibo promises to pay you 2X the booking amount.
- The customer must claim the refund as per the below mentioned scenarios:
-
In case of non-fulfilment:
- An IBIBO assured trip is as long as the cab arrives at the pick-up location, and the customer journey starts within 15 mins from the specified pickup time. This does not cover other subjective aspects of the cab service such as mismatch in car model, permissible count of passengers and luggage requirements, and other terms and conditions provided at the time of booking the cab.
- In case of non-fulfillment or trip delay of promised cab services, you will get a WhatsApp & SMS from IBIBO notifying the user on non-fulfilment or Trip delay of the promised services.
- Ibibo promises to pay you 2X the booking amount.
- The customer must claim the refund as per the below mentioned scenarios:
- Full Payment: In case of full payment 1X Refund would be processed in the original payment mode, and the additional refund would be processed in the form of a Voucher.
- Part Payment: In case of part payment, the paid amount refund would be processed in the original payment mode, and the remaining amount plus additional 1X refund would be processed in the form of Voucher.
- Full Payment: In case of full payment 1X Refund would be processed in the original payment mode, and the additional refund would be processed in the form of Voucher.
- Part Payment: In case of part payment, the paid amount refund would be processed in the original payment mode, post the payment settlement, the remaining amount and additional 1X refund would be processed in the form of Voucher.
- In case the customer denied travelling due to the delay at the Cab Vendor’s end, the customer must inform IBIBO of the same to get the refund. In this case, the amount paid would be processed for refund in the original payment mode and the additional 1X refund would be processed in the form of Voucher.
- The shared Voucher code will have the validity of sixty (60) days from the issuance date of the Voucher and will be one time useable on all future cabs transactions done through Ibibo platform.
In case of non-fulfilment:
Illustration: If the base amount of booking is INR 1000 and the customer had paid INR 1000 at the time of booking, in this case INR 1000 will be refunded to the original payment mode and the additional (1X) INR 1000 will be provided in the form of Voucher.
Illustration: If the base amount of booking is INR 1000 and the customer had paid INR 250 at the time of booking, in this case, INR 250 will be refunded to the original payment mode and the remaining amount of INR 750 plus the additional (1X of the booking amount) will be issued in the form of Voucher. Total being INR 1750.
In case of Trip-Delay:
Illustration: If the base amount of the booking is INR 1000 and the customer had paid INR 1000 at the time of booking, in this case INR 1000 will be refunded to the original payment mode and the additional (1X) INR 1000 will be issued in the form of Voucher.
Illustration: If the base amount of the booking is INR 1000 and the customer had paid INR 250 at the time booking, in this case, INR 250 will be refunded to the original payment mode and the remaining amount of INR 750 plus the additional (1X of the booking amount) will be issued in the form of Voucher. Total being INR 1750.
-
How to claim?
- You will get the communication through Whatsapp & SMS from IBIBO notifying you on non-fulfillment & trip delay of the promised services. The Refund would be initiated instantaneously as per the above-mentioned criteria.
- Alternatively, you can call the IBIBO Customer Care Service on 0124 462 and raise a request for your claim. The team will reach out to you for consent for additional refund. IBIBO shall verify the claim and once it is confirmed and verified, the additional promised refund will be processed. In cases where the claim is rejected, intimation with respect to the same will be sent to you.
-
When are you not eligible for the Offer?
- If the Cab is allocated, and has arrived at the pick-up location, but is cancelled by the customer or Cab Vendor in case of dispute over service issues such as permissible count of passengers, luggage requirements or any violation of terms and conditions provided at the time of booking.
- If the Cab is allocated but is cancelled by the customer or Cab Vendor in case the customer is not carrying state-prescribed travel documents essential for his inter-state cab travel. These travel documents include, but are not limited to, valid flight ticket/train ticket, E-pass, a negative COVID RT-PCR test report or a police permission.
- If the customer shows up late at the pickup location and the Cab is on time or less than 15 mins delayed from pickup time, shall not attract the claim under this Offer.
- In case of Force Majeure, i.e. If the Cab is allocated, and the trip has started, but customer journey gets delayed due to unforeseen on-ground challenges and restrictions in place which are beyond the control of vendor partner.
-
What do you need to know?
- This Offer is run by the cab vendors (“Cab Vendors”) and is facilitated by IBIBO through IBIBO Msite and/ or website or through its mobile app (“IBIBO” Platform”).
- The Offer is applicable only on selected Cab Vendors. Please check the ‘Get 2x Refund on Cancellation & Delays’ certification while booking the cab services.
- The Cab Vendors have committed to deliver the promised services to the customers booking through IBIBO Platform under the Offer.
- This Offer is valid for Delhi Airport trips booked through IBIBO Platform.
- The Offer is only to protect customers booking through IBIBO Platform against the Cab Vendors who are unable to fulfil the bookings.
- If a customer has booked a service for the Cab Vendor who has been given a certificate of ‘Get 2x Refund on Cancellation & Delays’ and the said Cab Vendor is unable to perform its services, the Customer shall be eligible for 2X refund in the manner provided hereinabove.
- Refunds are usually processed by Cab Vendors within three (3) days from the date of request from the customer, however, IBIBO shall not be responsible for any delays in providing the refund at Cab Vendors end. The refund shall be issued by IBIBO on behalf of Cab Vendor after due diligence to ensure that the terms and conditions of Offer were met, and that the customer claim was free of malice or malicious intent. No other compensation shall be applicable alongside this Offer.
- The fares listed on the Ibibo platform are subject to change without any prior notification.
- The Offer is only applicable when Cab Vendor through IBIBO is unable to allocate a cab for the customer service and rest of the advance booking & payment terms & conditions are met and not when the ride is cancelled by the customer.
- How does delay calculation happen?
- For Scheduled/pre-booked Bookings:
- City to Airport Bookings: - Delay is the difference between scheduled pickup time and the Cabs arrival time at the pickup location, whichever is later.
- Airport to City Bookings: - Delay is the difference between the time customer reaches the IBIBO Airport KIOSK and the Cab Arrival at the pickup location.
- For Non-scheduled/airport instant/hop-on booking: Delay is the difference between the time customer reaches the IBIBO Airport KIOSK and the Cab Arrival at the pickup location.
- Non-scheduled/provisional bookings unfulfillment – A Voucher of INR 1000 will be issued to user in case of unfulfillment.
-
General Terms and Conditions
- This Offer is only valid on Cab bookings.
- Ibibo only acts as a booking agent facilitating booking between the Cab Vendor who are the primary service providers with respect to cab services and the customer who are the ultimate users of the cab services rendered by the Cab vendors. IBIBO shall not be responsible for any delay, improper services provided by the primary service providers, for any injury, death, loss or damage caused by the act or default of the management or employees of provider who are IBIBO’s independent contractors.
- IBIBO does not accept responsibility for losses and additional expenses, due to delays or changes in air, train, ships or other services, missed connections, sicknesses, weather, strikes, quarantine or other causes, howsoever caused, and all such losses and expenses caused must be borne by the customer.
- IBIBO reserves the right, at any time, without prior notice and liability and without assigning any reason whatsoever, to add/alter/modify/change/withdraw or vary all of these terms and conditions or to replace, wholly or in part, this Offer by another offer, whether similar to this Offer or not, or to extend or withdraw it altogether.
- If the payment towards the booking is made through CC/ DC, the customer shall approach the Bank for any claims related thereof and IBIBO shall not entertain any such claims.
- IBIBO is the sole authority for interpretation of these Terms and Conditions. All decisions with respect to the Offer shall be at the discretion of Ibibo and the same shall be final, binding and non-contestable.
- IBIBO shall not be liable for any loss or damage arising due to force majeure event.
- IBIBO shall not be liable to for any indirect, punitive, special, incidental or consequential damages arising out of or in connection with the Offer. Notwithstanding anything contrary contained hereunder, in no event the aggregate liability of IBIBO under this offer shall exceed the amount underlying the transaction of the service availed by the customer under this Offer.
- IBIBO may suspend or terminate these terms and conditions/ Offer at any time for any reason at their discretion.
- By participating in this Offer, the Customer gives IBIBO permission to use customer’s name, image and any other details or information available on the customer’s social media profiles, in any manner, to promote the Offer or IBIBO brand name or services.
- In the event of any misuse or abuse of the Offer by the customer or travel agent, IBIBO reserves the right to deny the Offer or cancel the booking.
- All disputes arising out of or in connection to this Offer are subject to exclusive jurisdiction of the courts in New Delhi only.
- All other terms and conditions as listed in the User Agreement and the Privacy Policy available on IBIBO platform will be applicable to this Offer. The User Agreement and Privacy Policy are available on the IBIBO website https://www.goibibo.com.
- Customers, who are Travel Agents by occupation, are barred from making bookings for their customer’s and IBIBO reserves the right to deny the offer against such bookings or to cancel such bookings. For such cases, IBIBO shall not refund the booking amount.
| Offer Details | Coupon Code |
|---|---|
| Up To 5% OFF | GOSMART |
Book 100% electric, environment-friendly cabs to the airport with us.
Make the most of your ride by:
On-Time Pickups
Guaranteed Fulfilment
This offer has expired. For latest offers Click Here