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What do you get?
- While booking a wait-listed train ticket on the Goibibo website/app, you can opt for ‘goConfirmed Trip’.
- The ‘Travel Voucher’ can be used only for one-way trip bookings.
- If your wait-listed ticket is not confirmed at the time of chart preparation, we will refund you 2X the ticket fare.
- The 2X Refund shall be exclusive of Goibibo Service Fee, IRCTC Convenience Fee, Payment Gateway Charges and 2X Refund Premium which the customer pays at the time of making the reservation through Goibibo Platform.
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How do you get 2X refund?
- The 2X Refund will be processed in two parts:
- The ticket fare will be refunded by IRCTC, in the original payment mode used at the time of booking a train ticket.
- Remaining 1X amount will be refunded as a ‘Travel Voucher’. This Travel Voucher can be used to book any other mode of transport (flight, bus, train or cab) available on Goibibo platform.
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What else do you need to know?
- You will be eligible for the 2X Refund only if your ticket doesn’t get confirmed till the time of chart preparation by IRCTC.
- User will not be eligible for the 2X Refund if the ticket gets ‘Confirmed’ or ‘RAC’ at the time of chart preparation.
- This Offer is valid only on tickets which are in the waitlisted category.
- This Offer is valid on selected trains/class booked through Goibibo platform.
- Premium amount paid for availing the goConfirmed Trip offer may change, from time to time and even before the final payment depending upon the ticket fare or availability of the ticket.
- One can avail a maximum refund of INR 3,000 (Rupees Three Thousand Only).
- 2X Refund is not valid if the ticket gets partially or fully confirmed (or RAC).
- goConfirmed Trip is a paid feature, and an opt-in fees will be charged for availing it.
- In case of bulk booking, if some of the tickets have been confirmed and not all, you shall not be eligible for the 2X Refund for the tickets which have not been confirmed.
- Illustration: A makes a booking of 5 tickets through Goibibo platform for Delhi to Jaipur. A books the tickets under the goConfirmed Trip offer upon paying the goConfirmed Trip Premium for all the 5 tickets. The tickets are in waitlisted category. Before or at the time of chart preparation, 3 of these tickets gets confirmed or RAC. Now, A cannot seek the 2X Refund amount for the remaining 2 tickets as partial booking has been confirmed. Thus, in order to avail the Offer the entire booking shall not be confirmed or RAC in the chart preparation.
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What are the terms and Conditions of ‘Travel Voucher’?
- The ‘Travel Voucher’ will be shared with you via email once your train chart gets prepared.
- The ‘Travel Voucher’ will expire within seven (7) days of issuance by Goibibo.
- The Travel Voucher is valid for a travel made within seven (7) days of train’s departure date.
- The ‘Travel Voucher’ can be used only once, for booking alternate mode of transport like flight, bus, cab or train.
- You cannot use one ‘Travel Voucher’ to book multiple mode of transport.
- The ‘Travel Voucher’ should be entered in the ‘coupon code’ field while booking alternate mode of transport through Goibibo platform.
- Partially utilized ‘Travel Voucher’ cannot be re-used on any other booking.
- Travel Voucher discount will be applied on the ticket fare only and would exclude convenience fees, add-on charges, etc.
- This Offer cannot be clubbed with any other offer of Goibibo.
- If the fare of alternate mode of transport is higher than the ‘Travel Voucher’ amount, then the customer must pay the remaining amount at the time of booking alternate mode of transport.
- Goibibo shall not be responsible for the availability of the alternate mode of transport. In the event you wish to avail the amount received under the Offer for making a booking for an alternate mode of transport for your travel and the same is not available for the time, date and place of your choice, Goibibo shall not be held responsible for the same.
- Illustration: A makes a booking of a train ticket from Chennai to Bangalore and the said ticket did not get confirmed. Goibibo pursuant to this Offer issued 2X Refund in A’s favour. Now, A wishes to make another booking for the alternate mode of transport i.e. Cab/ Bus/ Flight/ Train and there is no availability for these modes. Goibibo shall not be held responsible for the same.
- In no event the ‘Travel Voucher’ can be refunded, exchanged or partly encashed.
- Goibibo reserves the right to deny accepting any Travel Voucher on account of duplicity. Goibibo shall not be held responsible in this regard.
- In case you wish to cancel your alternate booking, Goibibo shall adjust the discount amount from final refund amount and cancellation penalty will be charged depending on your chosen mode of travel.
- Number of passengers in alternate mode of transport (flight, bus or train) should be equal to the number of passengers in the train ticket in which goConfirmed Trip was opted.
- The departure city and the destination city of the alternate mode of transport (flight, bus, cab or train) should be within 300 kms range of the stations for which the train ticket in which goConfirmed Trip was opted.
- llustration: A makes a booking of a train ticket from Gurgaon to Jaipur and the said ticket did not get confirmed. Goibibo pursuant to this Offer issued 2X Refund in A’s favour. Now, A wishes to book a flight ticket using Travel Voucher. A can book a flight ticket from Delhi to Jaipur. A cannot book an alternate flight ticket from Mumbai to Goa (as Mumbai is not within a 300 kms range of Gurgaon and Goa is not within a 300 kms range of Jaipur)
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What happens if I cancel my train ticket before chart preparation?
- In case you cancel a wait-listed train ticket before the chart preparation, Goibibo will process full refund of the ticket fare and you shall not be eligible for the Offer i.e. the 2X refund. Further, Goibibo shall have the right to deduct Goibibo Service Fee, IRCTC Convenience Fee, Payment Gateway Charges, Discounts and goConfirmed Trip premium.
- If case your ticket gets confirmed and you cancel a confirmed train ticket before the chart preparation, then the cancellation policy of IRCTC will be applicable.
- Train chart preparation time is controlled by Indian Railways. The chart is usually prepared 4 hours before departure of train from originating station. For early morning trains, the chart is usually prepared the night before.
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General Terms and Conditions
- The offer is only valid on train bookings.
- Goibibo shall not be responsible for any delay, improper services provided by the provider of services, for any injury, death, loss or damage caused by the act or default of the management or employees of provider who are Goibibo’s independent contractors.
- Goibibo does not accept responsibility for losses and additional expenses, due to delays or changes in air, train, ships or other services, missed connections, sicknesses, weather, strikes, quarantine or other causes, howsoever caused, and all such losses and expenses caused must be borne by the customer.
- Any date change may incur an additional charge and the same shall be applicable on the basis of the new date selected by the customer as per the IRCTC policy.
- Goibibo reserves the right, at any time, without prior notice and liability and without assigning any reason whatsoever, to add/alter/modify/change/withdraw or vary all of these terms and conditions or to replace, wholly or in part, this Offer by another offer, whether similar to this Offer or not, or to extend or withdraw it altogether.
- If the payment towards the booking is made through CC/ DC, the customer shall approach the Bank for any claims related thereof and Goibibo shall not entertain any such claims.
- Goibibo is the sole authority for interpretation of these Terms and Conditions.
- Goibibo shall not be liable for any loss or damage arising due to force majeure event.
- Goibibo shall not be liable to for any indirect, punitive, special, incidental or consequential damages arising out of or in connection with the Offer. Notwithstanding anything contrary contained hereunder, In no event the aggregate liability of Goibibo under this offer shall exceed the amount of Travel Voucher availed by the customer amount under this Offer.
- Goibibo may suspend or terminate these terms and conditions/ Offer at any time for any reason at their discretion.
- By participating in this Offer, the Customer gives Goibibo permission to use customer’s name, image and any other details or information available on the customer’s social media profiles, in any manner, to promote the Offer or Goibibo brand name or services.
- In the event of any misuse or abuse of the Offer by the customer or travel agent, Goibibo reserves the right to deny the Offer or cancel the booking.
- All disputes arising out of or in connection to this Offer are subject to exclusive jurisdiction of the courts in New Delhi only.
- Customers, who are Travel Agents by occupation, are barred from making bookings for their customer’s and Goibibo reserves the right to deny the offer against such bookings or to cancel such bookings. For such cases, Goibibo shall not refund the booking amount.
- All other terms and conditions as listed in the User Agreement and the Privacy Policy available on Goibibo platform will be applicable to this Offer. The User Agreement and Privacy Policy are available on the Goibibo website https://www.goibibo.com.
Yahaan train booking ka hai ek hi rule, agar confirm nahi hui bookings toh 2X Refund ke saath karo Full Vasool.
Where to Find this Feature?
If your tickets are not confirmed till your travel date then avail 2x REFUND.