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What were you unhappy with?

Experience at the hotel Hotel did not have our booking / alternate room provided Wrong location on map/ incorrect directions Hotel Room quality/overall Hotel quality issues Hotel amenities issue Hotel staff issue

Booking experience with Goibibo Better price was available for the same hotel elsewhere Goibibo cancellation fee was high Hotel information, pictures, reviews on website/app and star rating incorrect Unable to get hotel invoice Website/app was slow

Cancellation experience with Goibibo Refund not processed within go time promise Incorrect refund amount shown/processed Unable to cancel through web/app Cancellation charges not displayed Go cash amount not credited Incorrect go cach refund processed Others

Goibibo customer care experience Long wait to get connected to customer support No resolution provided by agent Incorrect or delayed resolution provided by agent No callback from agent despite commitment Refund issues

Goibibo offers and promotions Cashback/discount not received Promo code error Option not available on app/web Higher discount available with other websites

Please help us understand the nature of the issue.

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We are delighted to have lived up to your expectations. While we strive to provide you an enjoyable experience, each time you book through us, your valuable feedback is extremely important to us.

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